What Our Terms Actually Cover
Opening an account with us means you agree to how we process transactions, verify identity and manage your wallet activity. Deposits made through Touch 'n Go eWallet, Boost or GrabPay are subject to the processing rules of those platforms in addition to ours — once a
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transfer leaves your e-wallet, it follows the confirmation flow of that payment rail before landing in your 4d2ulive account. We do not manipulate that timing. Eligibility is determined by where you are and what local law says. We do not accept accounts from regions where access
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is restricted by law. If your region becomes restricted after your account is open, we are required to suspend access and return any remaining account balance through the same payment method you used — Touch 'n Go eWallet, Boost, GrabPay or whichever rail was on file.
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We may update these terms when our operating model changes. When that happens, we post a notice on the site before the change takes effect. Continuing to use the account after the effective date means you accept the revised terms. If anything in the terms is
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unclear, reach out to our support team rather than assuming — we'd rather answer a question than have a misunderstanding affect your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.