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Terms Conditions That Apply to Your 4d2ulive Account

These terms set out the rules that apply when you open and use your 4d2ulive account — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are processed to how disputes are handled.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost, GrabPay coveredApplies to all account activityMalaysian Ringgit (RM) transactions

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HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We apply specific practices around account data, session security, and how changes to these terms are communicated. Here is what each of those areas looks like in practice across your 4d2ulive account.

Account Data Retention

We retain your account information and transaction history for as long as your account is active and for a period after closure, in line with applicable record-keeping requirements. You may request a summary of held data via the support inbox.

Session and Login Security

Each login triggers an OTP verification step to the mobile number on your account. This applies regardless of whether you access via browser or the mobile app, and cannot be bypassed from the account settings.

Cookie and Tracking Scope

Cookies on the site are used for session management, payment flow continuity — particularly for Touch 'n Go eWallet and GrabPay redirect flows — and aggregate usage analytics. You can manage non-essential cookies through your browser settings.

Requesting Term Changes or Objections

If you disagree with a revised clause, raise it through the account help inbox before the revision date shown. We will respond with our position in writing. Continued account use after that date is treated as acceptance of the update.

CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you want to flag a concern about how a rule has been applied to your account, our support team handles those queries directly. Reach us through live chat on the site, or send a message through the account help channel — both routes connect you to the same team. Players in Subang Jaya and elsewhere in Malaysia can access support through the same channels.

Live Chat Start a live chat session from any page on the site. Our team can clarify specific clauses, explain how a rule applies to your account, and log formal queries.

Account Help Inbox Send a written query through the account help inbox if you prefer a documented exchange. Useful for disputes, term clarification requests, or payment-related questions.

In-App Support Access the support tab directly from your account wallet screen on mobile. Raise a terms-related query without leaving the app — replies appear in the same thread.

What These Terms Cover and How They Apply

4d2ulive Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of your account — creating it, adding funds, withdrawing, and using any game or feature within the lobby. When you make a deposit using Touch 'n Go eWallet or Boost, the transaction is subject to both the terms here and

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those of the respective wallet provider. GrabPay deposits follow the same logic: once a transfer is initiated from your wallet, it is governed by our payment rules as soon as it reaches our system. We do not override your wallet provider's own terms; both sets apply
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simultaneously. Eligibility to hold an account depends on the laws of the jurisdiction you are in — we serve Malaysia where local law permits this. We may update these terms when our operations, payment partners, or applicable rules change. When that happens, we post the updated
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version here and the revised terms take effect from the date shown. Continued use of your account after that date constitutes acceptance. If any clause here conflicts with the terms of a specific promotion, the promotion's own conditions take precedence for that offer only. For all
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other matters, these terms govern. Disputes are handled through our support channel first; escalation paths are described in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — from payment rules to data rights and what happens if something changes.

Yes. All wallet deposits — Touch 'n Go eWallet, Boost, GrabPay — are covered under the same payment clauses. Your wallet provider's own terms also apply to the transfer on their end.

We post the revised version here with the effective date. Using your account after that date means you accept the update. If you disagree, contact support before the date shown to raise your objection in writing.

Yes. The terms page is accessible through the footer on mobile and through the account settings menu. No download needed — the page loads in your mobile browser or within the app's in-app browser.

Send a request through the account help inbox. Describe what you need — transaction history, login records, or account profile data — and we will respond with what we hold and can share.

Access and eligibility depend on local law wherever you are. We serve Malaysia where local law permits. If you access the account from a region where this platform is not permitted, these terms still apply to your account but access may be restricted.

Raise it through live chat or the account help inbox first. Describe the specific clause and transaction in question. We handle all term-application disputes through our support team before any escalation path.

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